Changes to ordering of repeat prescriptions
As of 1st October 2019 we will no longer be accepting prescription requests on the patient's behalf by their nominated pharmacy. Stopping community pharmacy requests aims to address safety and medication waste. We understand that this change may cause inconvenience to some of our patients and their carers. In exceptional circumstances we will be happy to consider requests from patients for their nominated pharmacy to continue ordering on their behalf.
What does this mean?
This means that from 1st October 2019 you will need to order repeat medications from the practice directly or online rather than from your pharmacy. Please note this affects the prescription request part of the process only.
- Pharmacies can continue to collect prescriptions from the surgery on behalf of patients who request this service.
- Patients who have their prescriptions sent via electronic prescription (EPS) to their preferred pharmacy can continue to use this service.
Our preferred method for requesting prescriptions is via the SystmOnline link above (This links directly to our practice system and is automated, therefore there is less risk of error)
To use the system you will need to obtain login details from reception (please ensure you have photo ID with you).
About Repeat Requests
We operate a computerised service for repeat prescriptions.
We do not accept telephone requests for repeat prescriptions.
You can also request further supplies of your medication either
- in person
- by posting your repeat slip to us (with a stamped addressed envelope)
All requests will be available for collection within 48 hours after receiving (excluding bank holidays and weekends).
Please inform the surgery if the hospital makes any changes to your regular medication.
Patients on repeat medication will be asked to see a doctor or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.